Shipping & Returns
Shipping Policy
Once you place an order, please allow 1-3 business days for processing. During high-volume periods, this may extend slightly. Express Shipping is available for select regions (options provided at checkout). Once your order is dispatched, you will receive a shipping confirmation email with a tracking link. Use this to monitor the progress of your delivery. Shipping costs are calculated based on your location, selected shipping method, and the weight of your order. Details will be provided at checkout. At this time, we only offer shipping within the United States.
While we strive to meet all delivery estimates, unforeseen circumstances (such as weather, customs delays, etc.) may occasionally cause delays. We appreciate your patience in such situations. Please ensure your delivery address is accurate and complete. We cannot be responsible for delays or non-delivery due to incorrect or incomplete addresses.
Thank you so much for your support. We want you to love your Saplings & Co. merchandise, but in the case that you wish to refund a part of your order, please read below for detailed information. If you have further questions, don’t hesitate to get in touch with us at admin@saplingsco.com.
Return & Exchange Policy
Any items you wish to exchange or return must be in their original unworn, unwashed, and tagged condition. For a return, please get in touch with us within 7 days, and any items must be returned within 14 days of delivery. Please include the original packing slip with your return package. The customer is responsible for shipping costs for any returns. The customer is also responsible for any loss in value if the item is not returned in its original condition.
Can I cancel my order?
We do not accept any cancellations or changes on orders once placed. If you have any emergent situations, you can contact us at admin@saplingsco.com.
What if my order arrives damaged?
Please get in touch within 3 days of delivery, and we will be happy to correct the problem. For insurance purposes, we do need a photograph of the damaged item(s) and any packaging that might have been damaged en route. We are not responsible for any damage that occurs after the product is used or laundered.