customer care policy
Privacy & Safety
Saplings & Co. takes your privacy very seriously, and we are committed to ensuring that the information you provide us will be used solely for the purposes of contacting you regarding our company and order fulfillment. We collect your name and contact information (including shipping and billing addresses). Your contact information will be kept in our records in order to provide you with return customer service and to improve our products and services.
If you indicate that you would like to receive e-mail communications from us, we will use your email address to send you emails regarding information about your order, new products and promotions, or our blog information. You can opt out of these emails at any time by selecting the link at the bottom of the email to opt out.
Our website is hosted by Wix. They are the e-commerce platform we use that allows us to sell our products to you. Your data is stored in Wix’s data storage, database, and their application. They store your data on a secure server which is encrypted. For more information, you can read Wix’s terms of service and privacy policy here (hyperlink: https://www.wix.com/about/privacy).
We, at Saplings & Co. do not store your credit card information, which will not allow you to add any items to existing orders. This is for your privacy protection. If you wish to place an order for additional items, you will need to place a separate order via our website so we do not save your payment information.
This policy is subject to change, so please check back from time to time for any updates. Thank you for shopping with us!
TERms & conditions
Welcome to Saplings & Co.!
These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website and placing an order, you agree to these Terms and Conditions.
1. General Information
1.1. Company Details
Saplings & Co.
Naperville, IL.
admin@saplingsco.com
1.2. Eligibility
By using our site, you confirm that you are at least 18 years old or have parental/guardian consent to use our services.
2. Products
2.1. Product Descriptions
We strive to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions, colors, or other content on our website are entirely accurate, complete, or error-free.
2.2. Pricing
All prices listed on the website are in USD and include applicable taxes unless stated otherwise. Prices are subject to change without notice.
2.3. Availability
Product availability is subject to change. We reserve the right to limit the quantity of products we supply, supply only part of an order, or to divide orders into multiple shipments.
3. Orders
3.1. Order Acceptance
Once you place an order, you will receive an email confirmation. This does not signify our acceptance of your order but rather a confirmation that we have received it. We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing, or fraudulent activity.
3.2. Payment
We accept payments via credit card. Payment must be received in full before the dispatch of any goods.
4. Shipping and Delivery
Please see shipping and return policy.
4.1. Risk of Loss
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
5. Intellectual Property
5.1. Ownership
All content on the website, including text, images, logos, and designs, is the property of Saplings & Co. and is protected by copyright and other intellectual property laws.
5.2. Use Restrictions
You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written consent.
6. Privacy
6.1. Data Collection
We collect and process personal data in accordance with our Privacy policy. By using our website, you agree to such processing and you warrant that all data provided by you is accurate.
7. Limitation of Liability
7.1. Disclaimer
To the fullest extent permitted by law, Saplings & Co. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
7.2. Liability
Saplings & Co. shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Illinois, without regard to its conflict of law principles.
9. Changes to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at admin@saplingsco.com.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Apple pay
- google pay